Overview

Scartan Limited has created this security and privacy statement in order to document and communicate its commitment to doing business with the highest ethical standards and appropriate internal controls.

We respect privacy and your rights to control your personal data. Our principle guidelines are simple. We will be clear about the data we collect and why. Your data is protected by us. We do not and will not sell your data to third parties.

The purpose of collecting this data is to provide you with the best experience from the services we offer, which includes using data to improve and personalise your experiences. We also use data to communicate with you, for example, informing you about your account, new services or services available, security and other types of updates.

Information Gathering

We collect information you voluntarily provide to us, such as your name, phone number and email address; for instance, when you want to learn more about Scartan Limited services or when you contact our team for assistance.

Cookies

We do use cookies as part of our efforts to collect web statistics and to improve user experience on the website. Our website uses traffic log cookies to track visitor activity on our web sites. We use this information to improve the content of our sites as well as to provide visitors with a more relevant overall experience with our organization and our site. We never share information you provide us with third parties. If you do not want this site to place a cookie on your browser and track your activity, you may leave the site or you may browse the site using privacy mode in your web browser. You do not need to have cookies enabled in your browser to view the Scartan Limited website, however the site may not display as expected when cookies are turned off. For more information about cookies, how to disable cookies in your particular browser, and how to remove cookies that have been placed on your machine, please visit: http://www.allaboutcookies.org/manage-cookies/.

Explicit Information Gathering

You can examine our web site without providing any information whatsoever. Submitting the contact us form however requires users to give us contact information. This information is used to provide information to those who inquire about our services. This information is also used to get in touch with customers when necessary. Never does contact information get shared with third parties outside the Scartan Limited partner network. From time to time, the information gathered through this site will be used to notify you about Scartan Limited services and services that we think will be of interest to you.

If you fill out a web form on this site, your information will be stored in our CRM system, and some elements of your past browsing on this site may be available to our staff to determine your interests, so we may more effectively engage with you and improve our site. However, if you use private browsing as described above, you may provide us your information without making your past browsing activity available to us. If you do not wish for us to have your personal information, please do not fill out any of the web forms on this site.

If you opt-in to our newsletter or any of our other marketing emails, clicking on a link in any of these emails may cause you to be personally identified on our site and may cause some part of your past browsing history on our site to be available to our staff to determine your interests, so we may more effectively engage with you and improve our site. If you do not wish for this tracking to occur, you can unsubscribe from our mailings or use private browsing mode to avoid tracking.

Covert Information Gathering

Our site does not covertly capture information regarding the specific activities of any particular user. We do not have any arrangements with any other sites to track or monitor user activities on the web. The only personal information that we capture has been specifically submitted to us through the contact us or request-for-more-information form.

Functional Data:

This data is absolutely necessary for your Scartan Limited service to perform its basic functions in a secure way and you will not be able to opt out from this data collection, sharing and/or processing if you want to continue to use your Scartan Limited Services.

We collect:

System data – This data includes things like service type, controller device type, controller operating system, software version, content used and error information.

Why we collect Functional Data

We collect this information to help ensure that your services are working properly, to provide you with customer support, to honour your preferences, and to guide service improvement and customer support decisions which is our legitimate interest.

Precautions For Children

Scartan Limited does not attempt to collect personal information from children. If a child sends personal information to us, and this information can be identified as originating from a child, the information will be deleted. We cannot always determine which information originates with a user that is a child. We do not maintain databases about children.

Information Usage

When you disclose personal information to us it stays within Scartan Limited and its trusted network. The only exception involves disclosure to the government according to normal business practice, for instance for the collection of taxes, and according to the orders of a court, for example responding to a subpoena or search warrant. We do not sell, rent, trade, lend, or otherwise transfer such personal information to affiliates, subsidiaries, sister companies, holding companies, parent companies, strategic partners, or any other organization.

Links to Other Sites

This site contains a number of links to other sites. Scartan Limited is not responsible for the security or privacy practices of these sites, the services or services offered by these sites, or the content appearing at these sites. Other than the Heavy Hire site which is an affiliate of ours, Scartan Limited does not endorse any of the services or services marketed at the other sites linked to this website. The links are mere useful links for our customers to follow and have no other purpose.

Security, Storage and Retention of Personal Information We Collect

We are committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.

Security Measures

Our site is protected with a variety of security measures such as change control procedures, passwords, and physical access controls. We also employ a variety of other mechanisms to ensure that data you provide is not lost, misused, or altered inappropriately. These controls include data confidentiality policies and regular database backups.

Storage

Personal data collected by Scartan Limited may be stored and processed in your region or in any other country where Scartan Limited, its subsidiaries or service providers are located or maintain facilities. Scartan Limited has put in place adequate mechanisms to protect personal information when it is transferred internationally, for example by using the Standard Contractual Clauses as approved by the European Commission.

Retention

Scartan Limited will retain your personal information for as long as we deem it necessary to enable you to use the website and your Scartan Limited service, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to info@cscartan.co.nz.

FAQ

The following are basic questions you may have about our privacy statement. We recommend that you read the detailed statement above for additional details.

Why is Scartan Limited updating its privacy statement?

We are constantly aiming to meet the high standards required by worldwide Data Protection Regulations and updated our privacy statement to reflect any changes that might impact our customers. We also strive to simplify language and remove jargon, to make our privacy statement easier to read and understand.

How often do you anticipate updating your privacy statement?

We will update our privacy statement as necessary to ensure that our policies are in line with international regulations, our service and business practices.

What information does Scartan Limited collect about me?

Scartan Limited collects your name, phone number, email address, address (when provided), data provided by cookies and other similar technologies, functional data such as system data, as well as additional service usage data, for instance, performance and activity information.

Why does Scartan Limited need my information?

Scartan Limited uses data to provide you with the best experience from the services we offer, which includes using data to improve and personalise your experiences. We also use data to communicate with you, for example, responding to your email enquire or informing you of services available, security and other types of updates.

How is my information used?

Scartan Limited uses data for the following purposes:

• Service Improvement
• Future Service Development
• Customer Support
• Security, Safety, and Dispute Resolution
• Service Performance Analysis
• Communication and Marketing

Does Scartan Limited sell information to third parties?

No. We never have. And we never will.

Contacting Us

With respect to this web site, there are two options regarding your personal information. If you wish to contact us about our services or services, then you need to disclose your contact information so that we can service your request. If you wish to remove your name and related information from our database, we will promptly take action to comply with your request. We are pleased to process address error correction notices and address change requests through any of the following channels:

• Sending electronic mail to: info@scartan.co.nz

• Sending regular mail to: Flat 1, 690 Beach Road, Browns Bay, Auckland, 0630 New Zealand

If you have any questions about this security and privacy statement, the practices of this site, or your dealings with our company, you can contact us using any of the above communications channels.